Erie Insurance has announced the restoration of its online bill payment services, nearly three weeks after a network security incident prompted a proactive shutdown of its computer systems. The company confirmed that customers can now make one-time account payments online via ErieInsurance.com, with full online account functionality expected to be restored soon.
The network disruption, which began on June 7, led to significant operational challenges for the insurer. Matthew Cummings, a spokesperson for Erie Insurance, stated that the “proactive and protective outages” were initiated to disrupt and contain the threat. As of June 27, the company has found no evidence of ransomware and no ongoing threat activity, according to Cummings. The recovery process is described as “intentional, phased and prioritized,” guided by leading cybersecurity experts.
Addressing immediate customer concerns, Erie Insurance has assured policyholders that no late payment penalties will be assessed for those who were unable to make payments during the system outage. The company has pledged to work with customers affected by the shutdown to ensure a smooth transition back to normal operations.
The incident has, however, led to legal repercussions. Eight class-action federal lawsuits have been filed against Erie Insurance in June, raising concerns about the potential exposure of personal data belonging to its 7 million policyholders across 12 states and Washington, D.C. Erie Insurance has publicly stated that it “strongly dispute[s] the claims and information included in these filings and will vigorously defend ourselves against them.”
Erie Insurance, a prominent player in the U.S. insurance market, was founded in 1925 in Erie, Pennsylvania, by H.O. Hirt and O.G. Crawford. The company has grown significantly over the decades, offering a wide range of auto, home, business, and life insurance products. It operates through an extensive network of more than 13,000 licensed independent agents at over 2,200 agencies. The company boasts an impressive customer retention rate of over 90% year after year and holds an A+ (Superior) rating from A.M. Best, a leading rater of insurers’ financial strength.
Recognized as a Fortune 500 company, Erie Insurance was ranked 347th on the 2021 Fortune 500 list and currently stands at 368th based on total revenue. The company’s long-standing commitment to service is encapsulated in its founding mantra: “The ERIE is above all in sERvIcE.” This ethos is reflected in its historical practices, such as co-founders answering calls and offering 24-hour claims service.
While the company makes strides in restoring its systems, some customers have reported issues with the mobile application. Recent reviews on platforms like Google Play, including one from June 19, 2025, mention loading problems and blank screens, suggesting that the broader network issues may have impacted app functionality. Erie Insurance’s official website continues to display a message indicating “strong and steady progress toward resuming normal business operations.”
As Erie Insurance navigates the aftermath of this security incident and the associated legal challenges, its focus remains on restoring full functionality and upholding its century-long commitment to customer service and protection.
